Airline ticketing systems require coupons to be flown in sequence. If a passenger misses a connection or changes plans mid-journey, an agent must freeze the unused segment to prevent the automated system from canceling the rest of the downstream flights. Once the routing is fixed or the passenger is rebooked, the suspended coupon can be revalidated or exchanged.
Heard on the job
I had to suspend the Denver segment so the system wouldn't cancel his return flight to London.
Related terms
Back to back ticket
A ticketing strategy using overlapping round-trip itineraries to bypass airline pricing rules.
Cross-border ticket
An airline itinerary booked from a different country to exploit regional pricing differences.
Standby
A travel status where a passenger waits at the gate for an unassigned seat to open up.