Shipping and returns policy

Insiders Lingo print editions are sold to businesses and organisations only. This policy covers delivery, damaged goods, cancellations and returns for every business order.

Where we ship

We ship anywhere in the European Union and North America:

• European Union: all 27 member states, including their mainland and island regions served by standard carriers.
• North America: the United States, Canada and Mexico.

We do not ship to addresses outside these regions, to post office boxes for pallet deliveries, or to freight forwarders unless agreed in writing.

Minimum order

Every order is subject to a minimum order quantity (MOQ) of 100 units. Titles can be mixed to reach it.

Production and delivery times

• Each order is printed to order. Production starts when payment of the pro-forma invoice is received.
• Orders are dispatched within 10 to 15 business days of payment. Orders with a custom cover can take up to 5 business days longer.
• Transit usually takes 2 to 6 business days within the European Union and 4 to 10 business days within North America.
• You receive the tracking details by email when the order ships.

Shipping costs, duties and taxes

Shipping is calculated from the weight, the number of parcels or pallets and the destination, and is shown on the pro-forma invoice before you pay. Unless agreed otherwise, goods are delivered DAP (Incoterms 2020). VAT is charged or reverse-charged according to the rules for the delivery country. Import duties and taxes, where they apply, are paid by the buyer.

Checking the delivery

Please check the number of parcels and their condition when the delivery arrives, and note any visible damage on the carrier's delivery receipt.

Damaged, misprinted or missing copies

Report damaged, misprinted or missing copies within 14 days of delivery through the contact form, with your order reference and photos of the copies and the packaging. We replace the affected copies at no cost or credit them on your account, at your choice.

Cancellations

You can cancel an order request free of charge at any time before you pay the pro-forma invoice, and within one business day after payment, before printing starts. Once printing has started, an order can no longer be cancelled.

Returns

Because every copy is printed to order for a business customer, undamaged copies cannot be returned for a refund unless we agree to it in writing. Copies with a custom cover or back page cannot be returned. The statutory right of withdrawal for consumers does not apply, as we do not sell to consumers.

Questions

Write to us through the contact form and choose "Print editions and business orders".