Busy signal

nounStandard termTelecom & IT

A repeating audio tone that informs a caller the dialed line or network path is in use.

The switch sends this repeating cadence of tones to the calling party when the destination line is already off-hook or when no trunk circuits are available to route the call. In North America, the standard cadence is alternating half seconds of tone and silence. If the network itself is overloaded rather than the end user, the switch generates a faster version to indicate a trunk blockage.

Heard on the job

I tried testing the fax line but I just get a busy signal, so someone might have left the handset off the cradle.

Also heard as

  • engaged tone

Do not mix it up with

  • Fast busy signal: A standard busy signal means the end user is on the phone, while a fast busy signal means the network itself is congested or broken.