Uncanny valley

nounStandard termRobotics

The psychological discomfort people feel when a robot looks almost, but not exactly, human.

A hypothesized dip in human emotional response to artificial entities. As a robot becomes more human-like, empathy and acceptance increase until a point where subtle imperfections in movement, skin texture, or eye contact trigger a feeling of revulsion. Designers often intentionally avoid this zone by making robots look distinctly mechanical or highly stylized rather than striving for perfect photorealism.

Heard on the job

The new receptionist android is sitting right at the bottom of the uncanny valley, and the staff hates looking at it.

Insider tip

This concept was first proposed by Masahiro Mori in a Japanese journal article, and it heavily influences whether social robots are designed with screens for faces or silicone skin.