The abbreviation for passenger name record, a digital file residing in a computer reservation system that holds a traveler's itinerary, contact information, and special service requests. While technically referring to the underlying database record, airline staff use the term almost exclusively for the six-character alphanumeric locator code assigned to that file. This code allows agents to pull up the booking across different airline systems and global distribution platforms.
I can't find her in the system by name, so ask if she has the six-character PNR on her confirmation email.
Passengers usually call this their booking reference or confirmation number, but gate agents and reservations staff will always ask for the PNR.
Also heard as
- passenger name record
- record locator
- booking reference
Related terms
Ticket designator
An alphanumeric code on an airline ticket indicating a specific fare type or discount.
Standby
A travel status where a passenger waits at the gate for an unassigned seat to open up.
Go-show
A passenger who arrives at the airport hoping to fly on an earlier flight than the one they booked.