The provision of remote support, diagnostics, or guidance using telecommunications infrastructure. In IT and networking, it refers to technicians remotely accessing a user's system to troubleshoot hardware or software issues. In social and medical fields, it involves remote monitoring and emergency response systems for vulnerable individuals.
Heard on the job
The router configuration was completely mangled, so we had to initiate a teleassistance session to rebuild the routing tables.
Also heard as
- remote support