Tampering

nounStandard termStatistics

Adjusting a stable process in reaction to common cause variation, which makes the output worse rather than better.

Tampering means correcting a process that is already in control, for example nudging a setpoint after every reading that lands off target. Because each adjustment reacts to random noise, it adds variation instead of removing it: compensating fully for each deviation from target roughly doubles the output variance, a result shown by the classic funnel experiment. The fix is to adjust only on a chart signal or through a properly tuned controller.

Heard on the job

Stop tweaking the offset after every lot. That's tampering, and the Cpk drop since you started proves it.

Also heard as

  • overadjustment
  • overcontrol
  • tweaking