The Canadian Automobile Association is a non-profit federation providing roadside assistance, towing, and travel services to its members. Mechanics and tow operators interact with it constantly as a major dispatch source for breakdowns and lockouts across Canada. It is the Canadian equivalent to the American AAA.
Heard on the job
The customer is waiting for a CAA tow truck to bring the car in for a starter replacement.
Insider tip
Shops certified by the CAA often display the logo to build trust, as it requires meeting specific equipment and customer service standards.